Client Communication
We start every project by clearly outlining what we’ll do and when we’ll do it. This straightforward approach has been our standard since our engineering days and continues to define how we work today. When we make a commitment to timelines, deliverables, or project milestones, we honor it without exception. Our clients appreciate knowing exactly what to expect at every stage of their project.
Watch the video below to learn more about how we keep your project running smoothly through clear, consistent communication.
Keeping You Connected
Clear
Expectations
We start every project by clearly outlining what we’ll do and when we’ll do it. This straightforward approach has been our standard since our engineering days and continues to define how we work today. When we make a commitment to timelines, deliverables, or project milestones, we honor it without exception. Our clients appreciate knowing exactly what to expect at every stage of their project.
Rapid
Response
We believe questions shouldn’t slow down your project. Our team prioritizes rapid responses to all client and contractor inquiries, keeping your project timeline on track. Whether you need a consultation, documentation for inspectors or technical clarification, our team is known for swift, thorough communication that prevents costly delays.
Face To Face
Focus
We believe in the power of in-person meetings for home design projects. Our interactive design sessions allow us to address questions instantly and make real-time adjustments to your plans. Instead of long email chains that can lead to misunderstandings, we prefer face-to-face conversations where we can sketch, explain, and adjust designs together. This approach prevents miscommunication, speeds up decision-making, and ensures everyone shares the same vision for your project.
Organized
Updates
Every communication from our office is clearly labeled with your project phase, such as “Draft Number Two,” along with your project address. This systematic approach ensures you always know exactly where things stand. We maintain detailed documentation of all project communications, decisions, and changes, creating a clear trail of your project’s evolution. This organization helps everyone involved stay coordinated and informed throughout the design process.
Team
Synergy
Our architectural and structural teams maintain constant communication, addressing potential issues before they affect your design. When questions arise about structural feasibility or design preferences, solutions happen quickly through direct team collaboration. This internal efficiency means we can tackle complex challenges proactively, considering everything from HVAC systems to structural requirements in real-time. The result? Fewer revisions, smoother workflows, and better outcomes for your project.
Proactive
Follow-Up
If we haven’t heard back about a design update, we check in promptly to ensure you received our latest work and to schedule your next in-office session. You’ll never have to wonder about your project’s status or what comes next. Our proactive approach to client communication means we’re always thinking ahead, anticipating needs, and keeping your project moving forward. This level of attention ensures a smoother, more efficient design process from start to finish.
Kind Words from Clients
